Skip to main content
Hero Skybetting Hero Skybetting Mobile

Service Lifecycle Analyst

Sky Betting and Gaming

Who you’ll work with

Due to an internal promotion, we’re recruiting a Service Lifecycle Analyst to join the Accounts Platform tribe. We’re a touch point for every provision within UKI, owning the critical components that enable millions of weekly customers to manage their accounts, effectively and securely. We also own the services used to onboard new customers, promote and market to them, and allow them to transact. That means a strong, tightly knit team is essential to our success! We’re currently a team of 6 but looking to grow as we extend our reach across the Accounts Platform functions of Paddy Power and Betfair.

Your role in ‘better’

  • Responsible for supporting the Service Lifecycle Managers (SLMs) on activities throughout the whole service lifecycle, including strategy, design, transition, operations, and continual service improvement.

  • Support the SLMs with reporting and data analysis.

  • Support on incident, problem, change and configuration management standards and implementation.

  • Manage change control processes within the tribe and ensure service KPI’s are managed and reported to the business.

  • Support SLMs in reducing outstanding or future service risks by working on incident backlog, retros, risks, and concessions.

  • Validate change requests for the tribe. Drive improvements using routine change templates and communicate service-impacting changes to relevant stakeholders and engage with third parties.

  • Work closely with the Service Desk and the tribe to own P3 incidents.

  • Support SLMs with output/actions from service review meetings, PIRs, retros or fire drills.

How you’ll create ‘better’

  • Previous experience working on a Service Desk or in a Service Management or Tech Ops role would be beneficial.

  • Experience of working in a fast-paced business and an agile environment would be beneficial.

  • You’ll have great communication skills and put the customer at the heart of everything we do.

  • Motivated, able to use your own initiative and naturally organised.

  • Enjoy problem solving and finding out the root cause of problems.

About Sky Betting & Gaming

And at Sky Betting & Gaming, better is just the beginning. When you work here, you’ll be able to create the next big thing in a fast- paced, exciting industry.

Our story began in 1999 and we’ve since grown to house a family of iconic brands including Sky Bet - the UK’s no.1 betting app, Sky Vegas - the UK’s no.1 online casino, as well as Sky Bingo, Sky Casino and Sky Poker.

We want to empower you to create a career you’re proud of, to feel like you belong, and provide you with everything you ned to do your job.

Plus, Sky Betting & Gaming is part of the Flutter UK & Ireland family — a collection of big-hitting entertainment brands such as Paddy Power, Betfair and Tombola.

Flexible Working

We’re happy for your base location to be either Leeds or Sheffield. All our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter. Looking for a remote role? We’re open to discussing remote working for all our live jobs.

Helping you live your life better

  • £1,000 learning fund each year

  • 32 hours paid volunteering time per year

  • Free SkyQ Ultra HD premium TV package worth £1,200

  • Twice-yearly bonus (with part of it guaranteed!)

  • Pension contribution scheme

  • Private healthcare

  • Flexible ways of working – home or office, it’s your choice!

  • Access to thousands of Udemy courses

  • Invest via the Company Sharesave Scheme

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

Cta Banner Cta Banner Mobile

Join our talent community.

We’re continuing to grow, so if you’d like to hear about future opportunities and keep in the loop with all things Flutter UK & Ireland, sign up to our company updates!

Join now