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Service Lifecycle Manager

Sky Betting and Gaming

Who you’ll work with

We’re looking for a Service Lifecycle Manager to join the Data tribe.

The Data Tribe are responsible for Sky Betting and Gaming’s data, which we process and make available to the business. This enables a number of teams, Customer Relationship Management/Marketing, Business Intelligence, Data Science, Risk and Safer Gambling, Finance and many more. The Data Service and Operations team help to maintain service levels, enabling the tribe to deliver change at high velocity whilst maintaining service stability.

We’re currently migrating to a cloud platform from an on premise data warehouse and we’ve created this brand new role as we look to grow our Service and Operations team to ensure continuity of service and drive improvements.

Your role in ‘better’

  • Responsible for Service Management activities throughout the whole service lifecycle, including strategy, design, transition, operations, and continual service improvement.

  • Lead on incident, problem, change and configuration management standards and implementation.

  • Reporting and insight on the tribe’s service availability and error budgets.

  • You’ll take the lead on major incidents as well as the proactive trending of incidents to drive improvements and problem management to reduce incident recurrence and recovery times.

  • Build and maintain excellent working relationships with third party suppliers and internal stakeholders.

  • Facilitate both internal and external service reviews.

How you’ll create ‘better’

  • Previous experience working in a Service Management environment, with experience of incident, problem, change and transition management.

  • Experience of working in a fast-paced business and an agile environment.

  • Able to identify and build strong, long-term internal and external customer relationships.

About Sky Betting & Gaming

And at Sky Betting & Gaming, better is just the beginning. When you work here, you’ll be able to create the next big thing in a fast- paced, exciting industry.

Our story began in 1999 and we’ve since grown to house a family of iconic brands including Sky Bet - the UK’s no.1 betting app, Sky Vegas - the UK’s no.1 online casino, as well as Sky Bingo, Sky Casino and Sky Poker.

We want to empower you to create a career you’re proud of, to feel like you belong, and provide you with everything you ned to do your job.

Plus, Sky Betting & Gaming is part of the Flutter UK & Ireland family — a collection of big-hitting entertainment brands such as Paddy Power, Betfair and Tombola.

Flexible Working

All our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter. Looking for a remote role? We’re open to discussing remote working for all our live jobs.

Helping you live your life better

  • £1,000 learning fund each year

  • 32 hours paid volunteering time per year

  • Free SkyQ Ultra HD premium TV package worth £1,200

  • Twice-yearly bonus (with part of it guaranteed!)

  • Pension contribution scheme

  • Private healthcare

  • Flexible ways of working – home or office, it’s your choice!

  • Access to thousands of Udemy courses

  • Invest via the Company Sharesave Scheme

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

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