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Who you’ll work with

We are looking to attract an innovative and customer centric leader with experience in a Product and/ or Commercial setting, to help drive our ambition  to make Betting and Gaming better for our customers.

Reporting to the Acting Product Platform Director, you will play an active part in defining and implementing the overarching Customer Safety strategy and vision for all the Flutter UKI brands: Sky Betting & Gaming, Paddy Power and Betfair.

Working with the Customer Safety tribe you will be leading a team of product and design professionals, and will be committed to continuous improvement, be passionate about building capability and developing others, as well as yourself.

Your role in ‘better’

  • Collaborate to set and deliver a clear, cohesive Customer Safety product strategy for our brands, and balance it with room to source and test new opportunities

  • Drive user-centred design and development, cultivating an iterative approach to creating customer value - MVP, testing and measuring

  • Own the success of Customer Safety product critical metrics, assessing value of future product deliverables and tracking their effectiveness

  • Create cases for future developments and translate these into tangible outcomes

  • Work closely with Technology, Legal & Compliance, Customer Operations, each Brand team, ensure the tribe is structured to deliver roadmap priorities, while articulating and handling dependencies within the tribe, and across our three core brands

  • Instil a data-led product development culture around Customer Safety across all areas of the business

  • Take practical and deliberate steps in every part of your role, to build and maintain an inclusive team. We strive to offer a culture of inclusion and belonging, and we each have a role to play.

How you’ll create ‘better’

  • You will represent your area and be able to appreciate and balance the needs of the wider business through excellent stakeholder management and advocacy for change

  • You will use data-led insights to make decisions, you will influence across the business with the ability to problem solve and drive significant improvements

  • Through product management experience within a lean / agile development methodology, you will know when to employ different approaches and can balance lean-style MVP experimental work with focused iteration

  • You will be creative in solving problems across multiple mediums and platforms

  • You will have an understanding of customer interactions and user journeys on transactional digital products and demonstrate a passion for improving customer experience

  • You will have experience of managing, responding to, actioning and reporting on third party audits

  • You will be curious and stay up-to-date on the latest technology and customer trends, in particular mobile based products

  • You will maintain currency in your knowledge of industry and regulatory change around customer safety

  • You will have excellent interpersonal and influencing skills, and be comfortable operating at all levels of an organisation

About Sky Betting & Gaming

And at Sky Betting & Gaming, better is just the beginning. When you work here, you’ll be able to create the next big thing in a fast- paced, exciting industry.

Our story began in 1999 and we’ve since grown to house a family of iconic brands including Sky Bet - the UK’s no.1 betting app, Sky Vegas - the UK’s no.1 online casino, as well as Sky Bingo, Sky Casino and Sky Poker.

We want to empower you to create a career you’re proud of, to feel like you belong, and provide you with everything you ned to do your job.

Plus, Sky Betting & Gaming is part of the Flutter UK & Ireland family — a collection of big-hitting entertainment brands such as Paddy Power, Betfair and Tombola.

Flexible Working

All our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter. Looking for a remote role? We’re open to discussing remote working for all our live jobs.

Helping you live your life better

  • Director bonus scheme

  • £1,000 learning fund each year

  • Pension contribution scheme

  • Private healthcare

  • Flexible ways of working – home or office, it’s your choice!

  • Invest via the Company Sharesave Scheme

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

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