Customer Operations Graduate Scheme
This scheme has multiple locations open for applications
- Dublin, Ireland
- Leeds, UK
Are you a graduate wanting to kickstart an extraordinary career working for industry-leading brands, developing invaluable skills and gaining world-class experiences, all while having a great time along the way?
If you answered “yes”, buckle up, you’re in the right place!
THE PROGRAMME
Type: Rotational
Length: 2 years
We know that to get the best, we have to give the best. That’s why our Graduate Programme is committed to giving you a variety of experience within our organisation and structured on the job training. You’ll have the opportunity to work across several key areas of our Customer Operations function. The programme will consist of multiple rotations over the course of 2 years.
Customer Operations is here to make sure customers are understood, supported and protected at all times. Whether they get in touch with us, we reach out to them or we’ve identified an opportunity to improve the on-site journey, our focus is always the same: to deliver positive customer experiences that are built on simplicity, openness and trust.
From live chat and social media to emails and phone — we use whatever channels our customers prefer to help solve any problems they may have. We use the latest tech to help us inform and educate customers through meaningful interactions that have their safety and best interests at heart. And this puts us closest to the customer, and uniquely positioned to drive improvements across Flutter UK&I that ultimately delivers more for our customers.
We’re more than just the customer facing teams too – scratch beneath the surface and you’ll find an array of top-quality support teams, like Automation, Change Delivery, Performance, Resource Planning, Training & Quality and Complaints. Supporting the day-to-day operations, while also focusing on our long-term strategy.
Together, we make sure we’re always at the top of our game.
THE PERKS
As a grad, you’ll get to enjoy our full benefits package. This includes:
- Bi-annual company bonus
- Private medical insurance and healthcare package
- Employer Pension Contribution
- Flutter Share Save scheme
- £1,000/€1,000 Self-Development Fund
- Paid volunteering hours
- Gym membership
- Discounts/Free tickets to sporting events
- Discounts at local restaurants, bars and tech stores
THE PROGRESS
The programme is challenging but you’re set up for success from the start. You’ll have your own dedicated mentor, invites to all sorts of personal development workshops and access to a £1,000/€1,000 Self-Development Fund.
ALL WE ASK IS…
You have a degree from a recognised university.
We’re interested in graduates from any discipline if you’re enthusiastic, always up for a challenge and aren’t afraid to put your ideas on the table. If you tick all these boxes, we believe investing in you is the right thing to do!
You must also be fully authorised to work in Ireland or hold a valid work permit for a minimum of 24 months.
We will take into consideration your application of a particular programme, but we reserve the right to place you across other programmes that we see your skillset best fit. We encourage an open mind and self-starter attitude to new challenges, as there is also a possibility of movement across brands and functions.
