Where you’ll play

The Premium Accounts Executive role will support the growth and the value of Premium customers and assist the Premium Team to achieve their objectives.

As part of this team you will manage several operational processes concurrently, provide market feedback and data analysis to support the team execute commercial initiatives. You will assist in the onboarding of new Premium customers and be responsible for retaining and managing an important subset of Premium Customers.

How you’ll play it

You will build effective relationships with a variety of key internal stakeholders and manage processes that enable the team and Premium customers for success.
Establish relationships with unmanaged Premium customers to identify commercial opportunities and keep them compliant in line with regulatory requirements and safer gambling policies.
Own the Premium compliance review process for unmanaged Premium customers. Optimise recurring processes by identifying efficiencies across the Premium Team and Compliance Teams.
Understand how Premium Customers behaviour can impact the Exchange ecosystem both positively and negatively. Work with other teams to identify opportunities to change the ecosystem for the better.
Manage ad hoc projects within the Betfair Exchange business.
Own the on-boarding process for new Premium customers. Optimise current on-boarding process and identify ways of finding new Premium customers.

What you’ll bring

Excellent communicator who can express views in a clear and concise manner through various mediums. Actively listens to others and values their opinions.
Good understanding of the betting and gaming industry and the opportunities and challenges that it faces. This person should have an interest in ensuring Betfair is a safe place to bet for all our customers.
Keen interest in a wider range of sports.
Understanding of the mechanics of the Betfair Exchange. Awareness of non-recreational betting landscape and how the needs of these customers differ from recreational customers.
Experience in working with businesses, implementing growth plans and increasing customer value.
Commercially minded – solid understanding of key business drivers.

About Betfair

Imagine a job that doesn’t feel like work at all

At Betfair, we’re here to play. To explore. To innovate. To challenge. And we’re hoping you are, too.

Our business was born to create a fairer betting marketplace. Today, we’re the worlds biggest online betting exchange, one of the top 75 most valuable brands in the uk, and part of Flutter, one of Time100’s most influential companies.

Joining us means believing that we do our best work together. It means fighting what’s unfair. And it means aiming high and having fun while we do it.

So, if you’re ready to play too, this looks a lot like your next big career move. Plus, Betfair is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as PaddyPower, Sky Betting & Gaming and Tombola.

What’s on offer

£1,000 learning fund
Twice-yearly bonus (with part of it guaranteed!)
Unlimited Holiday
Pension contribution scheme
Private healthcare
Flexible ways of working – home or office, it’s your choice!
Access to thousands of Udemy courses
Invest via the Company Sharesave Scheme
16 hours paid volunteering time per year

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.