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Head of CDD Operations

The Head of Customer Due Diligence (CDD) is responsible for leading our CDD, Key Account Management (KAM), Risk Management and AML Operations teams within our UK&I gambling brands: Sky Betting & Gaming, Betfair and Paddy Power.

This is a critical role reporting into the Director of Risk Operations (UKI) and the ideal candidate will be an experienced and passionate operational and people leader, who is also able to communicate effectively on operational performance & risks with key stakeholders.

What you’ll do

  • You will lead a team of CDD, KAM, and Risk Managed Ops/TLs/Analysts responsible for conducting comprehensive reviews and monitoring of accounts within the KAM and Risk Managed customer bases across UK&I

  • Set the operational strategic direction and vision for the Customer Due Diligence Department

  • Collaborate with cross-functional teams, including Compliance, SG Strategy, Product, and Customer Operations, to enhance due diligence processes and effectively mitigate risks whilst delivering a best-in-class customer experience.

  • Monitor and evaluate key performance indicators and metrics to assess departmental performance and identify areas for improvement.

  • Build a culture of continuous improvement and learning within the department, encouraging professional development opportunities and knowledge-sharing initiatives.

How you’ll do it

  • Significant relevant experience in a risk based operational leadership role at a senior level ideally within a heavily regulated industry.

  • Relevant experience in the fields of CDD/AML/Safer Gambling

  • Operating at a level where communication with senior stakeholders is second nature.

  • Highly analytical and able to communicate complex data into presentable updates that influence senior stakeholders.

  • Experience with managing complex issues / sensitive complaints with customers.

With teams based across Leeds, London, Malta and Dublin, semi-regular travel to these sites will be required

What’s on offer 

o   £/€1,000 learning fund 

o   Twice-yearly bonus (with part of it guaranteed!) 

o   Unlimited Holiday 

o   Pension contribution scheme 

o   Private healthcare 

o   Hybrid Working

o   Access to thousands of Udemy courses 

o   Invest via the Company Sharesave Scheme 

About Flutter UK & Ireland

We are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment. Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power. 

Together the Flutter UKI brands offer market leading entertainment to millions of customers every single week! Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like ‘cash-out’, ‘Request a Bet’, betting exchanges and free to play games like Soccer Saturday Super 6. 

Working Here

Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.

Our 7,000+ colleagues come together to form an expert, supportive community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas. 

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.

Find out more about how we co-created our Values with over 10,000+ insights from our people!

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.