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Head of Product - Payments & Fraud

We’re looking for a Head of Product – Payments & Fraud to join our Customer Account Product function. You’ll seek to build the future strategy and shape the product roadmap that will deliver against the UK&I ambition for customer and business protection, alongside innovation within the payments industry.

You’ll seek to shape the customer experience and deliver long term customer value by leveraging the scale of the UK&I Product and Technology functions. You’ll support the work of multiple customer-facing products and provide a cohesive vision for future capabilities in these areas.

Working with stakeholders across Commercial, Technology, Product and Customer Operations, you will be leading a team of Product Management professionals, and will be committed to continuous improvement, be passionate about building capability and developing others, as well as yourself.  You should be no stranger to pushing the boundaries that sets us apart from our competitors and positions us as the leader in customer experience in our industry.

What you’ll do

  • Build Payments & Fraud strategies that can respond to regulatory and market conditions faster than our competition. Choose and build the right things for long term efficiency and scale.
  • Work closely with our teammates in the wider Customer Operations function, as well as UK&I Product and Technology functions, to create a system of knowledge across the Group around best practice and strategy. Be responsible for the creation and distribution of this information to place the customer at the centre of what we do and the decisions that are made.
  • Consciously identify and build upon group assets that will benefit the UK&I division especially in the area of Safety.
  • Build out clear frameworks for the prioritisation of work and the communication of values to the UK&I stakeholders and leadership team.
  • Work alongside the digital transformation programme to ensure the timely and effective delivery of initiatives to support Payments & Fraud.

How you’ll do it

  • Work closely with colleagues to establish the key Payments & Fraud initiatives that will be progressed. Define the strategy and prioritisation of these key initiatives to include the resourcing required to deliver them.
  • Prior experience of working closely with Technology colleagues to review the technical delivery options taking into account timing, desire for efficiency and financial compliance.
  • Analysis of competitors, customers and product usage and delivery capability to ensure the right products and services are delivered as required and to schedule.
  • Deliver on defined roadmap of digital transformation deliverables (if agreed within the programme) and advocate for solutions where the long-term strategy and ambition are at the heart of the decision process.
  • Responsibility for the performance and professional development of the Product team.
  • Take practical and deliberate steps in every part of your role, to build and maintain an inclusive team. We strive to offer a culture of inclusion and belonging, and we each have a role to play.

What’s on offer  

  • £/€1,000 learning fund 
  • Twice-yearly bonus (with part of it guaranteed!) 
  • Unlimited Holiday 
  • Pension contribution scheme 
  • Private healthcare 
  • Hybrid Working
  • Access to thousands of Udemy courses 
  • Invest via the Company Sharesave Scheme 

This role can be based out of our Leeds, London (Hammersmith), or Dublin (Clonskeagh) offices. There will be a travel requirement as part of the role and it’s expected that roughly once per month you’ll visit one of our UKI offices.

About Flutter UK & Ireland  

Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power.  

Together the Flutter UK&I brands offer market leading entertainment to millions of customers every single week. Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like ‘cash-out’, ‘Request a Bet’, betting exchanges and free to play games like Soccer Saturday Super 6.  

Working here  

Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same. 

With a philosophy of ‘Together We Are More’ our 7,000+ colleagues come together to form an expert community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas.  

We listen without judgement, encourage & support, and help build others up. Working at Flutter UK&I means you can be yourself, work how and where suits you best -and let your personality shine! 

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.   

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.  

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