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Safer Gambling Executive

Sky Betting and Gaming

Starting Salary: £24,000

The Risk & Safer Gambling Team is widely regarded as one of the most desirable departments in the business. We are a team that supports one another and works directly on the front line to ensure our customers use SBG products in a safe and responsibility manner. As a team…. We do the right thing!

WHAT YOU'LL DO

  • Take inbound contacts from customers wanting to discuss their restriction or remove their Self Exclusion.

  • Act as a subject matter expert in the field of safer gambling

  • Undertake thorough and accurate risk assessment when customers trigger on internal controls and offer appropriate support to the customer

  • Review real time transactions from all our customer base

  • Discuss account activity directly with customers both inbound & outbound

  • Proactively identify unusual and potential fraudulent behaviours and undertake the appropriate escalations

  • Work closely with other operational teams to identify areas of weakness and process improvement possibilities


HOW YOU'LL DO IT

  • Strong analytical skills with an eye for detail

  • A confident and clear telephone manner with the ability to discuss sensitive topics and agree corrective actions with customers

  • The ability to digest information and present findings in a clear and concise way

  • Strong knowledge in the use of internal systems (Openbet, Salesforce, RG Database etc.)

  • The ability to manage multiple tasks simultaneously and proactively manage your own workload

  • A strong desire to support customers in their behaviours and will to do the right thing


You will be working 37.5 hours per week, 5 days from 7 between the hours of 08:00 and 21:00. Please note this therefore includes evening and weekend work as part of the shift pattern.

Training will largely be based at the Leeds office (5 weeks) so candidates will need to be based within a commutable distance.

BENEFITS

Working at Sky Betting & Gaming means that you'll work for one of the Top 50 UK Best Places To Work on Glassdoor that's also been ranked 4th in the UK for work-life balance (according to Glassdoor).Just some of our excellent benefits:

Company bonus scheme paid twice yearly - bi-annual "thank you bonus" + once a year bonus based on company results

£1,000 annual learning and development fund

6% employer / 3% employee pension contribution (options to increase company contribution to 9%)

25 days + bank holidays which increases with length of service, as well as options to buy or sell up to 5 days holidays

Free SkyQ Ultra HD premium TV package worth £1,200!

Invest via the Company Share save Scheme

BETTER FLEXIBILITY FOR YOU


All our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter.
Find out more about our benefits and flexible working options on the our careers site.

We are working to be an inclusive employer and we encourage people from all backgrounds, ways of thinking and working to apply for our roles. Everyone brings different perspectives and experiences, you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know and we’ll see how we can accommodate them.

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