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Service Lifecycle Analyst

Sky Betting and Gaming

Who you’ll work with

We’re recruiting a Service Lifecycle Analyst to join the Data tribe. The Data tribe are responsible for Sky Betting and Gaming’s data which we process and provide to: enable the business to gain Business Intelligence insight, allow our Data Scientists to perform predictive modelling, help our Risk and Safer Gambling teams to keep our customers safe, ensure our Finance teams can report accurately and much, much more.

We’re currently migrating to a cloud platform from an on-premise data warehouse and are looking to grow our Service and Operations team to ensure we continue to enable the tribe to deliver change at high velocity whilst maintaining service stability. This is especially crucial whilst we transition to the new cloud platform and look to futureproof our services.

Your role in ‘better’

  • Responsible for supporting the Service Lifecycle Manager (SLM) on activities throughout the whole service lifecycle, mainly change, incident and problem management.

  • Assist with service introduction processes for new and changed services.

  • Support with reporting requirements.

  • Validate change requests for the tribe. Drive improvements using routine change templates and communicate service-impacting changes to relevant stakeholders.

  • Manage lower-level incidents.

How you’ll create ‘better’

  • Previous Service Management experience, in particular any exposure to incident and problem management would be hugely beneficial.

  • An understanding of ITIL Service Management principles, useful if demonstrated with a certification such as ITIL Foundation, v3 or 4.

  • Experience of working in an agile environment would be beneficial.

  • You’ll have great communication skills and be able to build relationships with peers and stakeholders across the group.

About Sky Betting & Gaming

And at Sky Betting & Gaming, better is just the beginning. When you work here, you’ll be able to create the next big thing in a fast- paced, exciting industry.

Our story began in 1999 and we’ve since grown to house a family of iconic brands including Sky Bet - the UK’s no.1 betting app, Sky Vegas - the UK’s no.1 online casino, as well as Sky Bingo, Sky Casino and Sky Poker.

We want to empower you to create a career you’re proud of, to feel like you belong, and provide you with everything you ned to do your job.

Plus, Sky Betting & Gaming is part of the Flutter UK & Ireland family — a collection of big-hitting entertainment brands such as Paddy Power, Betfair and Tombola.

Flexible Working

All our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter. Looking for a remote role? We’re open to discussing remote working for all our live jobs.

Helping you live your life better

  • £1,000 learning fund each year

  • 32 hours paid volunteering time per year

  • Free SkyQ Ultra HD premium TV package worth £1,200

  • Twice-yearly bonus (with part of it guaranteed!)

  • Pension contribution scheme

  • Private healthcare

  • Flexible ways of working – home or office, it’s your choice!

  • Access to thousands of Udemy courses

  • Invest via the Company Sharesave Scheme

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

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