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Customer Experience Advisor - Part time - Register your Interest

Sky Betting and Gaming

Please note - this vacancy is to register your interest only. We will contact you should these vacancies become available.


As a Customer Experience Advisor at Sky Betting & Gaming, you’ll be part of a supportive team that’s passionate about helping you develop into a customer expert. There are opportunities for everyone to grow here. It’s unavoidable; it’s part of our culture. We’re all encouraged to share knowledge, learn new things and network around the business.

We are customer obsessed. Everything we do is to make their experiences with us even better and you’ll be given everything you need to help us do that. There’s training available, right from the word go. We break this training into an initial Onboarding course then off into specialist Bet or Gaming content, depending on the team you join. We focus on your learning and take practical steps to help you become the very best Customer Experience Advisor that you can be.

WHAT YOU'LL DO

Your day-to-day duties could include the following:
 

  • Taking customer queries via – Chat, Phones or Email

  • Administrative queries such as verifying customers, resetting passwords and payment queries

  • Ensuring that our customers are using our products safely and having conversations to ensure that they are utilising our Safer Gambling tools and support

  • Keeping up to date with new and existing promotions for both Bet and Gaming customers.

  • Support on general day-to-day queries that are related to the product, this could be betting queries including football, horseracing, boxing etc. Or for gaming this will be regarding our Vegas, Casino, Poker and Bingo products.

  • Providing solutions to customer issues and offering an industry leading service.



Our Team Manager will support you, along with Senior Advisors to develop your skills out on the Customer Experience Centre floor, learning all you need to know about our customers.

HOW YOU'LL DO IT

Part time shifts will fall between the hours of 7am and 2am. Our rotas run from Friday to Thursday.

Induction training will be based at the office in Leeds and will be full time for an initial period. Please note - we cannot approve holidays during the training period.

You will be required to work all peak events. Christmas and New Year are one of our busiest times of the year. Holiday cannot be approved during this time (you may be asked to work Christmas day if there is a requirement)

For training and support purposes, candidates need to be based within commutable distance to our Leeds office (4 Wellington Place, Leeds, LS1 4AP) If you experience technical issues whilst working from home you will be expected to travel to the office to receive technical support and fulfil your shift from the office.

Please be aware that if you are successful in the recruitment process, your offer will be subject to you passing our Pre-Employment Checks. For more info on our checks please use the link:
https://www.skybetcareers.com/pre-employment-checks

As part of the recruitment process, we will need to share your name and email address with our providers at HireVue, which allows you to participate in the initial digital interview.

BENEFITS


Working at Sky Betting & Gaming means that you'll work for one of the Top 50 UK Best Places to Work on Glassdoor that's also been ranked 4th in the UK for work-life balance (according to Glassdoor)!

Just some of our excellent benefits:

  • Company bonus scheme paid twice yearly – bi-annual "thank you bonus" + once a year bonus based on company results

  • £1,000 annual learning and development fund

  • Udemy access, which is an online learning and teaching marketplace with thousands of courses

  • 6% employer / 3% employee pension contribution (options to increase company contribution to 9%)

  • 25 days + bank holidays which increases with length of service, as well as options to buy or sell up to 5 days holidays

  • Free SkyQ Ultra HD premium TV package worth £1,200

  • 32 hours paid volunteering time per year

  • Invest via the Company Share save Scheme


​To view even more great benefits please visit: https://www.skybetcareers.com/benefits/

BETTER FLEXIBILITY FOR YOU


All our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter.

Find out more about our flexible working options here – https://www.skybetcareers.com/flexibility/

We are working to be an inclusive employer and we encourage people from all backgrounds, ways of thinking and working to apply for our roles. Everyone brings different perspectives and experiences, you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know and we’ll see how we can accommodate them.

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