About Flutter UK & Ireland
Flutter UKI is home to Sky Betting & Gaming, Paddy Power, Betfair and tombola. Delivering on a big stage is what we do, our brands provide entertaining experiences for millions of customers.
Our 4 Values; Customer First Always , Change The Game , Win Together and Free To Be Me reflect what matters most to our people - they will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland in order to achieve our ambitious vision and strategy.
Our Gibraltar office is the ideal place for brand, marketing, propositions, CVM, or creative experts like you. If you love to put the customer first, always and you've got ideas on how we can change the game, opportunity awaits. And if you know what it's like to have fun, then you've got what our players are looking for.
About The Role
A key link between the wider CRM team and commercial team, this role is responsible for understanding the commercial objectives and owning a monthly CRM plan that delivers incremental value towards those objectives.
With a customer first mind-set, you focus on relevancy and personalisation to ensure we are delivering impactful and engaging communications to our customer base across a range of customer lifecycles. Tailoring those lifecycles to hit bespoke KPI's.
What you will do
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Ensure adherence to our planning processes. Coordinating and running sessions with multiple teams to enrich and agree plans in a timely manner.
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Work with Business Insight to ensure we understand the performance of our CRM activity, develop bespoke reports and proactively suggest further improvement’s to better understand our campaign effectiveness.
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Identify opportunities to drive operational efficiencies via automation of our regular campaigns, whilst also using your knowledge of campaign performance to prioritise available resource to where we can have the most impact.
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Identify opportunities to refine our targeting capabilities, work with the appropriate teams to drive new models and segmentation opportunities to enhance our plans. Ensure new data/models are implemented and appropriately tested.
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Keeping abreast of developments across the business and industry you share learnings and challenge internal teams to drive innovations to our plans. Improving engagement with our communications through engaging and impactful content.
What we are looking for
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A strong communicator, able to understand challenges, processes and abilities of multiple teams to drive actionable plans which maximise the delivery resource we have available. A proactive, solutions focussed approach and ability to forge good working relationships with multiple stakeholders is essential.
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Passionate about the customer experience, you will seek to understand more about our customers and their preferences through data, research and CX centre. Identifying and developing opportunities to improve the overall customer experience.
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You will be a CRM Subject Matter Expert and support junior members of the team if needed but also support the business on cross-brand activities and Safer Gambling Initiatives.
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Confident in interrogating the numbers to drive recommendations, you will be an analytical thinker with a strong commercial acumen.
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Key tools used in the role are Work front (our work-flow management tool), Power BI & Excel for analysis and Adobe to view email templates and get a view of email engagement .
What we will offer you
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Competitive Pension scheme
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Private Medical Cover
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Life Assurance
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Yearly Wellbeing Fund allowance
Flutter UK & Ireland is working to be an inclusive employer. We encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
